Archive for March, 2007

Misc.

Friday, March 30th, 2007

Just wanted to get into the blog a little today, but have no deep thoughts. Here are some things I’ve been reading about that have triggered thoughts:

Scary Thoughts:
There is an ongoing push by certain factions for national identity cards. Currently, even though we have been coached that our social security cards and numbers are not to be used for personal identification, certain actions in our lives require that we give up those numbers to identify ourselves. At one time the Indiana BMV made our SS numbers our license number, but I believe the federal government got involved in changing that practice. I am still required to give the last four digits of my SS number to identify myself when speaking to someone about my credit cards. That always annoys me. I can’t think of any other way to prove that I am me when speaking on the phone, but four digits meant to assure I will have access to my retirement benefits seems to be a very weak method of identification.

The national identity card might solve that, but as an American, I feel very conflicted about being required to carry an ID card that will be used to track my every movement, action and transgression. Carrying such a card will affect mostly law abiding citizens, but I imagine the criminal element meant to be controlled by these ID’s will need very little time to establish various ways around the requirements.

Work Related Thoughts:
Maybe related to the previous subject, maybe not, is a recent study done concerning computer support issues. Support Soft, Inc. who does contract computer support for large companies, did a survey of the types of calls they got. Studying calls from 75,000 users over 20 companies, they found that some 20% of their support issues were password related! I can certainly relate to that. Passwords are a constant pain in the computer chair for many of my customers, as well.

Any changes in email setups that require me to ask a customer what their password is or to have them enter it for me, will almost invariably result in a blank stare. As most of the hackers can tell you, if you are sitting at a person’s computer and need a password to to something, 5 or 10 minutes of nosing around the desk will result in a handwritten list of passwords you can try.

Security experts say that a perfect password is a random mix of letters and numbers, but the paradox is that any such password must be written down for the user to remember. Passwords are more often chosen for their ease — names of pets, spouses, children, birthdays and anniversaries. I remember a TV commercial where the guy at the computer yells to his wife, “Honey, what’s our password?” Her answer, “Just type in the date of our anniversary!” results in exactly the same type of blank stare I often see on my customers faces!

And a Mac Tip:
If you are using an Apple with OS X, you are likely using Safari to surf the internet. And if you have a broadband connection, you probably leave Safari on most of the time.

The fact is that Safari has a little difficulty releasing the memory it uses, so it’s a good practice to shut Safari down from time to time — maybe every evening when you finish surfing for the day.

An alternative is to download Firefox for OS X and use it, as it is more efficient at handling memory use.

Catching Up

Sunday, March 18th, 2007

No, I’m not a blog dropout. I don’t have many readers, but some of you may have noticed that I skipped posting last week and am several days late this week. Sometimes, life just gets in the way of all our best intentions! I actually had to choose paying work over the fun of blogging, and this being tax time, guess which direction I went!

So this weekend, I am catching up on my tech reading which always inspires my tech (or not so tech) blogging. On weeks I am able to keep up, I usually closely scan about a half dozen tech magazines. Some of the information is very technical and makes my brain freeze, but usually I am able to glean thoughts and trends and tidbits that I think are interesting enough to share. Since I got behind on everything including my blogging and reading, I have a lot of notes, so bear with me. We may have to cover this over a two week period! Let’s get right to it.

Vista has been out for a little over three months now. The biggest problems (no real surprise here) are the lack of drivers for older hardware and the compatibility problem with older apps. Specifically, owners of many large format printers and industry specific software such as AutoCAD are either not happy with Vista or are avoiding it all together. There has also been some frustration with video cards and software.

The Department of Defense and the FAA (which is part of the DOD, but managed separately) have both announced that they are placing an indefinite moratorium on upgrading to Vista. This affects approximately 60,000 federal computer users, but is apparently not considered a major problem by Microsoft who has no comment. No doubt, as drivers become available, new hardware is purchased and minor glitches are patched, these government departments will come around. As Windows 98 and 2000 support falls by the wayside, Windows XP becomes the veteran. This cycle will continue and Vista will become the accepted standard until the next big thing comes along.

Spam Redux – For the majority of my users, spam and the time it takes to deal with it is a major time waste, so my antenna perks when I see interesting statistics published. A company called MessageLabs handles approximately 180 million emails daily, and on their website they have an interesting graph which dynamically shows what percentage of that is mail they consider to be spam. It’s worth a visit just to confirm your own feeling that most of what you see is junk! Check it out at:

http://www.messagelabs.com/publishedcontent/publish/threat_watch_dotcom_en/threat_statistics/DA_112495.chp.html

And while on the subject, another tech site, http://www.theregister.co.uk/ reported on just one spammer out of many. I’m going to type the zeros in the numbers. I’m wondering if the punishment fit the crime.

Sent 9,000,000,000 (that’s billion) messages in 14 months.

Apparently earned $52,000 from that spam.

Was fined $97,000.

Last but not least – I have some strong feelings about the net neutrality question that is being brought before our lawmakers, but have not really tried to put those thoughts down on paper. Now, I don’t need to, because I read an article that brings it to the user level quite nicely. Here’s a link:

http://www.eweek.com/article2/0,1759,2100176,00.asp

Time After Time…Revisited

Thursday, March 1st, 2007

A couple of weeks ago, I mentioned the new rules for daylight savings time and how those changes might affect our computers. I noticed over the weekend that Apple was offering an update called Daylight Savings Time Update, so I have to assume that Macs running OS 10.4 are now covered for the adjustments.

I want to point out that the daylight savings time change will only be a slight annoyance for home users (and no problem with installed updates). The real problems will be (or, hopefully, NOT be) with the working computers of the world…the computers that operate our power grids, our financial institutions, our factories. Operations that are timed, such as money transfers might occur sooner or later that planned. Your VCR time might display the wrong time resulting in a timed taping of the wrong TV program.

It’s highly unlikely that anything catastrophic will occur as a result of this little hiccup in time. Most devices (such as your VCR and your time clock at work) are linked to a few central network time servers. At home, just pretend the power has been off and check all the clocks that require a reset when that happens. You’ll be fine!

And Just Think About This:

• According to the January 4 online edition of the Journal of the American Board of Family Medicine, kids make you fat. Their idea of good food includes McDonald’s, macaroni and cheese, pizza and hot dogs. You’d think adults would influence the foods that kids eat, but that’s often not the case. Kid food is quick and convenient and keeps peace in the family, so often the adults just join their youngsters in a quick meal. The study found that parents and guardians ‘fessed up to eating more pizza, ice cream, potato chips and salty snacks, sausage, cured meats and hamburgers than did adults without children in the home. Read all about it at:

http://www.latimes.com/features/health/la-he-kids8jan08,0,918720.story?coll=la-home-health

• Traffic cameras are a very sore subject with some people. We have a lot of trouble with the “big brother” aspect. What we really need to consider is the fallibility of any device, and the need to be a bit skeptical of some claims. For instance there’s the case of the guy who received a ticket for going 406 mph and a cab in the UK who was issued a ticket for 420 mph in a 30 mph zone. As this article points out, these extremes are pretty obviously wrong, but is it possible that some of the errors might be only 10 mph or 20 mph which would make the difference between actually deserving a ticket and … well, not.

http://www.techdirt.com/articles/20070104/182710.shtml